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T's & C's

Centennial House Taupo Terms & Conditions


Centennial House Taupo Terms & Conditions


Short Term Rental Terms

1. Terms of the Agreement                        

1.1  These terms apply when the Owner of a property (the "Owner"), or the Owner’s authorised manager or agent, offers to rent the property ("Centennial House") to a Renter (the "Renter"). Under this Agreement, the Renter agrees to rent Centennial House from the Owner and the Owner agrees to rent Centennial House to the Renter on the terms of this agreement (the "Agreement").

2. Bookings/Reservation Policy/Deposits/Cancellation of Bookings

2. Bookings

2.1  A booking is made when a Renter contacts the Owner of Centennial House, the Owner and Renter agree to rent Centennial House for the term for a price (the "rental"), and the Renter pays a deposit or pays in full.

Confirmation of a booking will be provided to the Renter once the deposit or full payment has been received by the Owner.

2.2  At the time of booking the Owner may set out terms and conditions in addition to those in this Agreement ("additional terms") which may include, without limitation, terms relating to pets, tents, the number of people permitted to occupy Centennial House, and additional fees or costs which apply to the booking. The Renter agrees to comply with the additional terms, including any terms set out in the site listing for Centennial House, as if they were set out in this Agreement.

2.3  Subject to the cancellation provisions of this Agreement, once a booking is confirmed in writing by the Owner the Renter is liable for the balance of the rental together with any extra costs or fees set out in the additional terms.






Reservation Policy


The minimum stay is 2 nights for all guests, peak times have longer minimum stay periods, Bank holidays 3 nights, Easter 4 nights, Christmas 7 nights, New Year’s 4 nights up until 15th of January.

Prices are based on 2 guests sharing a room, if you have a single person that is requiring a room to themselves please select that option on the booking page (additional charges apply).  If you are booking on an external website (Airbnb etc.) please book that guest as 2 guests. All quotes are valid for 2 weeks from the date they are issued.

When booking online a 100% of your booking will be charged to your credit card and your credit card details retained as security. Should you wish to pay a deposit of 50% and a final payment 14 days prior to arrival please contact us and we will process your booking for you. If your arrival date is less than 14 days away at the time of booking the full amount of your booking will be charged to your credit card via the booking page.

A  $200 service fee applies to all bookings.

All guests must have completed the check-in form and sent it back prior to your arrival.

Only registered guests allowed on the property. You may not allow anyone not registered on the check-in form to come onto the property unless by prior arrangement.

There are outside security cameras and door cameras if these indicate extra occupants than on the booking a fee of a $200 per person per night will be charged, as a staff member will have to be engaged at short notice to unlock and prepare the extra bedrooms and provide extra linen.

Any un-allocated bedrooms/suites will be locked off.

Please note that any change in your reservation may change the rate and/or require payment of cancellation fees.

Early Check In/Late Check Out is dependent upon other guests departing or arriving we can sometimes accommodate your request at a cost of $75 per hour early check-in/late check out.

Suitable for adults & children of all ages.

All guests must be disclosed to on the reservation, even new-borns.

Infants who are under 2 stay for free in the existing room bedding. 1 travel cot is available but you are welcome to bring your own.

Note: At this Lodge all people except infants are considered guests.

Not suitable for pets

No smoking

No Stag Does, Hen Nights, Parties or Events (unless by prior arrangement)

Please be considerate of our neighbours noise must be kept to a minimum after 11.00pm

We can host corporate events, functions and weddings at an additional cost please contact us for details and pricing.

There are 2 secure parking areas with 24hr video surveillance cameras so your vehicles will be quite safe.


2.4  The Renter must, to confirm a booking, pay the Owner a deposit of a minimum of:

a.    50% of the rental period for Centennial House (100% of the rental period if booking online) 

b.   100% of the rental for Centennial House if the booking request is made within 14 days of the proposed date of commencement of the term.

c.    Or such other amount that the Owner determines and advises the Renter in writing.

2.5  A deposit, if less than the full amount of the rental, is in part payment of the full amount of rental that is due for renting Centennial House for the term.

Payment of Rental

2.6  100% of the rental is to be paid by the Renter not less than 14 days prior to the commencement of the term.

2.7  The balance of the rental, if any, is payable by the Renter at or prior to the Renter picking up the keys for Centennial House.


Cancellations and Amendments Policy

2.8  Any cancellation or amendment must be in writing.

2.9  The Owner may refuse to amend a booking once it has been confirmed in writing and any amendment or transfer of deposit to another booking will be at the sole discretion of the Owner.

2.10  The Owner may cancel a booking by notice in writing if the Renter fails to make any payment due under this Agreement when that payment is due.

2.11   If the Renter cancels the Agreement within the first 48 hours of making the booking no fee will be charged, unless it is found to be an illegitimate reservation then the full rental amount will be charged.

2.11b  If a Renter cancels this Agreement at more than 14 days prior to the commencement of the term 50% of the full rental amount shall be forfeited by the Renter. The balance of the rental will not be payable.

2.12  If the Renter cancels this Agreement fewer than 14 days prior to the commencement of the term 100% of the full rental amount will remain payable by the Renter.

2.13  If the Owner cancels this Agreement at any time prior to the commencement of the term the Owner will refund the Renter any money paid prior to cancellation unless it is found to be an illegitimate reservation as set in 2.15 of this agreement then a cancellation fee will apply

2.14  The Owner reserves the right to cancel or modify reservations at our discretion without the need to justify such refusal. In some instances we may also cancel or reject a reservation due to obvious errors, inaccuracies or typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your booking. The Owner shall not assume responsibility or liability for any such inaccuracies or errors and shall have no obligation to honour bookings.

2.15  The Owner have the right to cancel any illegitimate reservations found to be made, including without limitation, reselling or posting on third party websites, or making speculative, false or fraudulent reservations. Any misuse of the system intentionally or unintentionally will result in cancellation of the booking and a cancellation fee being charged.

2.15b  If the Owner is made aware of an event or party or any illegal or undesirable activity at Centennial House before or during the booking including but not limited to drunk and or disorderly behaviour, possession and or use of illegal substances, they will be removed from the premises and will result in cancellation of the booking and a cancellation fee being charged.

2.16  Covid 19.  If there is a cancellation due to Covid 19 and you are unable to travel here due to an area lockdown, you can have a full refund or alternatively you can support us in these trying times and we allow you to postpone your stay for up to a year from the original date of arrival. 

​2.17  The Renter understands that if the Renter defaults on any payment under this Agreement, that default may be referred to a collection agency and/or law firm and any costs associated with the collection of the debt will be payable by the renter, including commission on collection of the additional costs and also including legal demand costs. Overdue payments will be subject to interest at the rate of 13% p.a., calculated for the period the payment is due until the date it is paid.

3. Damage and Bond

3.1  The Renter is responsible to the Owner for all breakage, damage and destruction to any property, direct and indirect costs, fines incurred, charges from third parties arising, and damage caused to Centennial House (including any contents) during the term. The Renter agrees to indemnify the Owner against any losses or damages suffered by the Owner as a consequence of the Renter’s breach of its obligations under clause 3.1 and to immediately, on demand, reimburse the Owner for all such costs.

The credit card used to secure the booking will be charged to reimburse the Owner for any fees owed as set out above.

3.2   If a bond is held by the Owner it shall not limit any liability of the Renter under paragraph 3.1 above.


4. Occupation of Centennial House

4.1  The Renter must not permit more people to occupy Centennial House than the number stipulated by the Owner in the booking confirmation or in the details on the booking website.

a) Every person staying at Centennial House must provide there contact information on the check-in form provided.

b) No person will be allowed access to Centennial House unless they are on the check-in form or by prior consent from the Owner.

4.2  The Renter must not permit smoking in Centennial House. Smoking may be permitted within the gardens of the property provided the Renter ensures that all associated rubbish is removed at the end of the term.

4.3  The Owner may enter the property and Centennial House at any time to inspect the property and Holiday House.

4.4    Centennial House will be available for occupation from 4.00 p.m. on the day of arrival and must be vacated by 10.00 a.m. on the day of departure. The arrival and departure times may be varied by agreement between the Owner and the Renter in writing, this will incur a $75.00 per hour fee.

4.5    The Owner must be provided with 48 hours’ notice of the requested arrival time of the Renter so the Owner may make arrangements in respect of the keys for Centennial House.

4.5    The Owner accepts no responsibility for any loss, or damage, to any of the Renter's personal belongings at Centennial House

5. Additional Facilities Available in Centennial House

5.1  If any additional facilities provided by the Owner are used by the Renter or the Renter’s guests the Renter uses those additional facilities at its sole risk.

6. Limitation of Liability

6.1  The parties’ liability in respect of this Agreement shall be limited to the value of the rental and other associated charges agreed at the time of booking. In no circumstances will the Owner be liable for any consequential damages of any nature, however arising and regardless of whether the Owner has been notified of the risk of them.

6.2  The Renter’s limitation of liability under clause 6.1 shall not apply to liability arising under clause

3.1 or clause 9 of this Agreement.

​ 7. Complaints

7.1  If the Renter is not entirely satisfied with Centennial House they must immediately contact the

Owner (or the Owner's representative).

7.2  In the unlikely event that a complaint of the Renter is not addressed by the Owner during the term, the Renter may make their complaint, in writing, within 14 days after the end of the term.


8. Arbitration

8.1  Should any dispute arise between the Owner and the Renter which cannot be resolved by discussion between the parties, the matter shall be referred to an arbitrator agreed between the parties, or failing agreement, to an arbitrator appointed by the President at the time of the Arbitrators and Mediators Institute of New Zealand. Any such arbitration is to be carried out in accordance with the provisions of the Arbitration Act 1996 and all decisions will final and binding.

9. Insurance

9.1  The Renter undertakes that it will not do, permit to be done, or omit to do, any action that does or may invalidate or adversely affect any insurance policy held by the Owner in respect of Centennial House and/or its contents.

9.2  The Renter agrees to indemnify the Owner against any losses or damages suffered by the

Owner as a consequence of the Renter’s breach of its obligations under clause 9.1.


Privacy Act 1993/Privacy Policy

10. Information collected by the Owner about the Renter is used by the Owner to determine the credit worthiness of the Renter, to operate Centennial House as a business, and to carry out the Owner’s obligations under this agreement. The Renter authorises the Owner to exchange such information with third parties, including (without limitation) its agents used to manage Centennial House, credit and debt collection agencies, accountants and lawyers. The Renter understands that if the Renter defaults on any payment under this Agreement, that default may be listed with a credit and/or debt collection agency. Any information provided to a credit and/or debt collection agency may be made available by that agency to other users of that agency’s services.

The Owner is committed to protecting your privacy and this document sets out our Privacy Policy. By using our public website and services, you are agreeing to be bound by this Privacy Policy. We want to offer you the best possible experience when using our website, so additional functions, features, products or services may be incorporated into the site in the future. As a result, there may be changes to this document so please remember to check it from time to time.


10.2  Cookies are small parcels of data stored temporarily on your hard drive while you are browsing

a website. These are a standard mechanism used by most websites. Our website employs cookies for the purpose of processing bookings.

Cookies are also used for the purpose of generating access statistics. These provide us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored, and the cookies are deleted automatically within 24 hours.

​Use of Information

10.3  You may browse our website, read articles and visit our website pages without providing any personal information whatsoever. If you request a brochure, arrange a visit, make a booking or contact us via the website, we require your name, title, address, phone number and email address.

If you make an accommodation booking through our website, your information will be used to guarantee your reservation and enable us to follow-up with communications relating to your stay, for example a pre-stay email or a post-stay feedback survey.

10.4  We use Personal Data and Other Data to provide Services you request, including: To facilitate reservations, payment, send administrative information, confirmations or pre- arrival messages, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit. To complete your reservation and stay, for example, to process your payment, ensure that your accommodation is available and provide you with related customer service.

When you provide an email address in making a reservation, we use that email address to send you a copy of your booking confirmation. If you make a reservation for another person using your email address, that person's booking confirmation will be emailed to you. We will use Personal Data and Other Data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation. 

Consumer Guarantees Act 1993

11.  If Centennial House is being used by the Renter for business purposes as that term is defined in the Consumer Guarantees Act 1993 then pursuant to the provisions of the Act the terms and guarantees of the Act do not apply to this transaction.

Residential Tenancies Act 1986

12.  The Owner and the Renter agree that the term shall not exceed 120 days and this Agreement is not subject to the Residential Tenancies Act 1986.

Changes to these Terms & Conditions

13.  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

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