T's & C's

Centennial House Taupo Terms & Conditions

1. Terms of the Agreement

1.1 These terms apply when the Owner of a property (the "Owner"), or the Owner’s authorised manager or agent, offers to rent the property ("Centennial House") to a Renter (the "Renter"). Under this Agreement, the Renter agrees to rent Centennial House from the Owner and the Owner agrees to rent Centennial House to the Renter on the terms of this agreement (the "Agreement").

2. Bookings, Reservations, and Payments

2.1 A booking is made when a Renter contacts the Owner, the parties agree to rent Centennial House for a specified term and price (the "rental"), and the Renter pays a deposit or pays in full. Written confirmation will be provided once payment is received.

2.2 The Owner may set out additional terms (e.g., pets, tents, maximum occupancy, or extra fees) in writing or within the property listing. The Renter agrees to comply with these additional terms as part of this Agreement.

2.3 Once a booking is confirmed, the Renter is liable for the rental balance and any extra fees, subject to the cancellation provisions herein.

2.4 Property Suitability & Pricing:

a. Centennial House is suitable for adults and children of all ages. Adults and children are charged at the same rate.
b. Infants under 2 stay free of charge. Two travel cots are available; Renters must bring their own cot bedding.
c. All guests (including newborns) must be disclosed on the reservation.

2.5 Stay Durations & Room Allocation:

a. A minimum stay of 2 nights applies. Longer minimum stays apply during peak periods: Bank Holidays (3 nights), Easter (4 nights), New Year’s (4 nights up to 15th January), and Christmas (7 nights).
b. Rates are based on 2 guests sharing a room. If a single guest requires a private room, this must be selected during booking (additional charges apply). If booking via an external platform (e.g., Airbnb), such guests must be registered as 2 guests.
c. Any unallocated bedrooms or suites will be locked off during the stay.
d. All quotes are valid for 2 weeks from the date of issue.

2.6 Payment Schedule & Credit Cards:

a. Online bookings require 100% payment upfront via credit card, and details will be retained securely as a bond/security.
b. Alternatively, Renters may contact the Owner directly to arrange a 50% deposit, with the remaining 50% balance due 14 days prior to arrival.
c. If a booking is made within 14 days of arrival, 100% of the rental must be paid immediately.

2.7 Guest Registration, Security, & Damage Bond:

a. All guests must complete and return the check-in form prior to arrival.
b. Only registered guests are permitted on the property. Unregistered visitors are prohibited unless expressly approved in advance.
c. External security and door cameras are active. If cameras indicate occupancy exceeding the booking details, a fee of $200 per extra person, per night will be charged to cover short-notice staff engagement, room preparation, and linen.
d. The credit card details retained under Clause 2.6.a act as a security bond. The Owner reserves the right to charge this card for the actual cost of rectifying any physical damage to the property or its contents, missing items, specialized deep cleaning (e.g., stain removal), or excessive rubbish disposal required after departure.

2.8 House Rules & Logistics:

a. Any reservation changes may alter the nightly rate or trigger cancellation fees.
b. Standard Check-in is from 4:00 PM and standard Check-out is strictly by 10:00 AM. Early check-in or late check-out is subject to availability and costs $75 per hour, which must be approved and paid for in advance.
c. The property is strictly non-smoking and is not suitable for pets due to livestock on neighbouring and onsite paddocks.
d. Stag does, hen nights, parties, or social events are strictly prohibited unless arranged in advance. Noise must be kept to a minimum after 11:00 pm out of consideration for neighbours.
e. Corporate functions, weddings, and public events can be hosted at an additional cost. Contact the Owner for specialized pricing.
f. Two secure parking areas with 24-hour video surveillance are available for guest vehicles.
g. Unless a formal commercial event or wedding package has been booked and paid for under Clause 2.8.e, the property must be used strictly for private residential leisure. Commercial photography, paid-entry events, or the setup of third-party vendors (such as external caterers, food trucks, or commercial audio equipment) are strictly prohibited without prior written consent.

3. Cancellations, Amendments, and Refunds

3.1 All cancellations or requests for amendments must be submitted in writing.

3.2 Booking amendments or deposit transfers are granted at the sole discretion of the Owner.

3.3 The Owner may cancel a booking with written notice if the Renter fails to make any payment by its due date.

3.4 Renter-Initiated Cancellations (Airbnb Firm Standard):

a. 24-Hour Grace Period: Renters receive a full 100% refund if they cancel within 24 hours of making the initial booking, provided the booking was made at least 7 days prior to the check-in date.
b. More than 30 Days Out: Renters receive a full 100% refund of the rental amount if they cancel at least 30 days prior to the check-in date.
c. Between 7 and 30 Days Out: If the Renter cancels between 7 and 30 days prior to the check-in date, 50% of the total rental amount is forfeited, and the remaining 50% balance will be refunded.
d. Less than 7 Days Out: If the Renter cancels fewer than 7 days prior to the check-in date, 100% of the total rental amount remains payable and is completely non-refundable.

3.5 Merchant and Payment Fees: Where any refund or partial refund is issued to the Renter following a cancellation or amendment initiated by the Renter, any non-refundable payment processing fees, credit card fees, or merchant transaction costs incurred by the Owner (including but not limited to Stripe fees) will be deducted from the final refund amount.

3.6 Owner-Initiated Modifications: The Owner reserves the right to cancel or modify reservations due to unforeseen operational constraints, safety hazards, property damage, or obvious administrative and typographical errors (such as system inaccuracies relating to pricing or availability). The Owner assumes no liability beyond the refund of any monies already paid by the Renter for that specific booking.

3.7 Illegitimate Bookings: The Owner reserves the right to cancel any booking deemed illegitimate, including speculative, false, or fraudulent reservations, or unauthorized reselling/listing on third-party websites. System misuse will result in immediate cancellation and a cancellation fee.

3.8 Rule Violations & Eviction: If the Owner becomes aware of an unauthorized party, event, or any illegal/undesirable activity (including but not limited to drunk and disorderly behaviour or possession/use of illegal substances) before or during the booking, the guests will be removed from the premises immediately. This action constitutes a breach, resulting in immediate booking cancellation with 100% of the fees forfeited.

3.9 Force Majeure & Unforeseen Events: If a booking must be cancelled or cut short due to an event beyond the reasonable control of either party—including but not limited to government-mandated travel restrictions, natural disasters, severe weather events, or regional infrastructure failures—the Owner will offer the Renter the choice of a credit voucher for a future stay or a refund of the seasonal rental amount, less any non-recoverable operational costs or transaction fees.